Privacy policy

Last updated: 23 October 2026.

Who we are

This website is run by Looply ("we", "us"). We are the data controller for the personal information you send us through this site. You can contact us about anything in this policy at hello@looply.uk.

What we collect

When you use the enquiry form, we collect:

• the type of business you run
• your biggest headache, and anything you choose to tell us in your own words
• a rough idea of what you spend on software each month
• your name, phone number and email address
• the page of our website you sent the form from

If you email us directly, we collect whatever you include in your email.

Why we use it

We use your details only to reply to your enquiry, arrange a walk-through and give you a quote. Our lawful basis is either our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract with you.

We don't sell your details, and we don't add you to a marketing list.

Who helps us process it

• Our website hosting provider runs the enquiry form, which emails your submission straight to our inbox.
• Our website hosting provider stores and serves this website.
• Google Fonts: the fonts on this site are loaded from Google, which means your browser connects to Google's servers and shares your IP address with them.
• Our email provider holds the messages we send and receive.

These providers process information on our behalf. Some may store data outside the UK; where they do, we rely on the safeguards they have in place for international transfers.

Cookies

The Looply pages on this site don't set any tracking or advertising cookies themselves. WordPress and the plugins that run the site may set functional cookies needed for the site to work. If we ever add analytics or other non-essential cookies, we'll update this policy and ask for your consent where the law requires it.

How long we keep it

We keep enquiries only as long as we need to respond to you, plus a reasonable follow-up period. After that we delete them. If you become a client, we keep what we need to deliver and support the work, and to meet our legal and accounting obligations.

Your rights

Under UK data protection law you can ask us to:

• give you a copy of the information we hold about you
• correct anything that's wrong
• delete your information
• stop using your information, or restrict how we use it

Email hello@looply.uk and we'll respond within one month. If you're not happy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

If we change how we use your information, we'll update this page and the date at the top.